Partnering to protect your people and programs

The world of aid is changing. Field staff and volunteers are no longer protected by reputation alone. From terrorism and targeted violence to a rise in natural disasters and untreatable diseases, aid workers face increased risks every time they are deployed on assignment. 

Over 40% of our medical cases occur in countries rated ‘High’ or ‘Extreme’ risk – places where NGOs are operating. 

International SOS supports NGOs to protect the health and safety of staff and volunteers who are overseas, whether it’s for business, emergency response or delivering long term projects.

We also help you meet your duty of care responsibilities under Australian legislation that now extend to anyone you send overseas for work – staff, contractors and volunteers.

Our services include: 

  • Pre-departure and in-country medical and travel advice
  • Situation updates and alerts to the travellers and organisation
  • On-the-ground medical, security and logistics services
  • Medical and non-medical evacuations
  • Access to our fleet of aircraft
  • Missing persons services for clients
  • Repatriation

Our teams comprise crisis management, medical, security, logistics and operations specialists and are supported by our Assistance Centres around the globe. 


“Infectious disease and psychological disorders are the two most common medical categories associated with frequent travel” - Return on Prevention report, 2015


Prevention works

Our pre-travel advice prevented 10% of cases that would otherwise have required evacuation or repatriation in 2014. 

By avoiding costly evacuations, you can quantify a return on investment for prevention programs and put those savings back into your emergency response and humanitarian aid programs.   

Medical and security experts operate our Assistance Centres and one call puts your travellers in touch with doctors, nurses, and security and logistics specialists. Our experts can:

  • Educate your travellers before they depart
  • Assess your risks of exposure in any location and recommend ways to mitigate them
  • Provide your travellers with around the clock access to specific local advice 
  • Stay connected with your travellers and keep track of them

Low risk does not mean no risk

Many NGOs take extreme caution before sending staff into the field, especially in high risk locations. But people travelling for business purposes for a short duration or to low risk country are often overlooked.  

Security situations can change suddenly, even in seemingly stable countries.

Pre-departure preparation is important for everyone, regardless of their destination or trip duration. Under duty of care requirements staff should receive location briefings, health checks and screenings, and training on your company’s emergency response plans.

Make the right decision with the right information

Having access to the latest medical and security alerts for specific locations within countries is critical to making informed decisions about your operations.


Relying on government advisories and mainstream news alone will not give you enough information to assess the situation in the context of your purpose there.


Our advisories, alerts and Assistance Centre experts can help you assess a situation in relation to your people and programs to decide whether to stay or evacuate – balancing the need for safety with the ramifications of closing a program and costly evacuation.


"More than 20% of international aid workers in 18 countries required evacuation over a 12 months period." Human resources and expatriate evacuation: A conceptual model, Anthony F., Susan M-G., Helena L. Journal of global mobility, Vol.1 No.3, 2013


International SOS for NGOs

Our global services include medical, safety and security planning, preventative programs, in-country expertise and emergency assistance.

More than 9,000 businesses, organisations, agencies and government bodies worldwide have integrated our services into their everyday business operations.

Top 3 reasons why companies use International SOS *

  1. “We care about the health and safety of our staff”
  2. “We understand duty of care responsibilities”
  3. “We could not provide the same expertise in-house”

* Client & Prospects Survey 2014. Data gathered among 750 respondents.