Natural disasters are occurring more frequently and each time the aid community responds in strength.

In our own region in recent years we have seen earthquakes in Japan, New Zealand and China; tsunamis in the Solomon Islands, Indonesia, Thailand, Sri Lanka and Japan; severe floods in Thailand and Pakistan; typhoons in the Philippines and cyclones in the Pacific. 

NGO responsibilities

Protecting your staff and volunteers who respond to emergency crises is challenging. Conditions are often extreme. Infrastructure is destroyed. Essential services are either over burdened or unavailable.  Security risks are heightened from petty theft to assault or kidnapping. Telecommunications may not be working. Infectious diseases are rampant. People are distraught, injured or dead.

There have been cases of aid workers and volunteers needing urgent medical attention, being injured, contracting dengue fever and malaria, being robbed and being assaulted while responding to natural disasters.

NGOs owe a duty of care to anyone they send into a disaster zone. It is your responsibility to ensure every one of your staff and volunteers are fit for that particular deployment in that particular place at that particular time.

No two natural disasters are the same and the risks to your people will vary depending on the location and circumstances.   

How we help

International SOS works alongside NGOs responding to every natural disaster around the world. Our assistance services include:

  • Medical and travel advice

  • Situation updates

  • On-the-ground medical, security and logistics services for clients

  • Medical and non medical evacuations

  • Access to our fleet of aircraft

  • Missing persons services for clients

  • Repatriation

Our teams of crisis management, medical, security, logistics and operations specialists deliver these services. They are supported by our call centre operations across the globe. 



Our clients


Nepal earthquake 2015

  • Non-Governmental Organisations
  • Multinational Corporate
  • Educational institutions
  • Joint medical and security team deployed to Kathmandu to assist hundreds of travellers and expatriates.
  • 24/7 medical and evacuation support.

Cyclone Pam Vanuatu 2015

  • Aid organisations
  • Business travellers
  • Incident management team deployed to support over 400 persons identified in the country.  Missing persons support.  In country intelligence, advice and assistance to  NGOs sending staff to support emergency aid projects.

  • Aid organisations
  • Business travellers
  • Incident management team provided specific medical and travel security advice for aid workers deploying to the area. 

  • Members and clients with staff in the area. 45% of our global clients who use TravelTracker had people affected by the crisis.
  • Provided assistance and evacuation services.
  • Medical advice on the radiation threat.
  • Ongoing information about medical risks, procurement, iodine prophylaxis, food and water concerns.

  • Members and clients with staff in the area
  • Medical and security advice.
  • Non-medical travel arrangements and repatriation of mortal remains.
  • Operations and medical staff deployed to liaise with authorities and clients’ families and provide logistical and general support.
  • Bilingual staff deployed to support Japanese clients.

  • Corporations
  • Non-Governmental Organisations
  • Government organisations
  • Provided extensive emergency assistance to more than 100 clients, including corporations, NGOs, governmental organisations, and individuals.
  • Handled more than 10,000 calls for assistance.
  • Completed 87 evacuations and performed 28 missions.
  • Continue to support clients with personnel still in the region.


  • Members and clients with staff in the area
  • 9 person response team of operations and medical professionals mobilised to support members and the Red Cross.

  • AusAid
  • Mobilized advance and response teams comprising doctors, nurses and logisticians.
  • They visited scores of remote islands and villages, treated and assessed in excess of 1,100 people and helped with the provision of medical supplies to existing medical facilities.

Yogyakarta earthquake 2006

  • Mining companies
  • US Marines
  • AusAid
  • Provided health services on the ground for our clients and locals.
  • Deployed surgical and logistics teams. Sourced surgical equipment.
  • Helped manage a field hospital.
  • Carried out evacuations.

  • Members and corporate
  • Clients
  • World Health Organization
  • More than 70 dedicated staff worked around the clock to provide assistance.
  • Activated 4 crisis teams and deployed 4 medical, logistics and operations teams to affected areas - Managed more than 2000 calls for assistance and missing persons data.
  • Evacuated more than 100 people and mortal remains.
  • Provided medical support for the leaders and staff of 18 countries attending the Special ASEAN Leaders’ Meeting in Jakarta in response to the tsunami.